Assistant Systems Administrator

Position: Assistant Systems Administrator

Company Description 
  

Sanergy is a social venture that is building a sustainable sanitation network throughout Nairobi's slums, by creating a network of local entrepreneurs who run small-scale sanitation centers. 

It is our goal to provide affordable, accessible and hygienic sanitation services to individuals, thereby making a valuable contribution to their communities.

We have launched over 250 Fresh Life Toilets in Nairobi and plan to expand rapidly in the upcoming period.

Job Summary
 

The Assistant Systems Administrator will perform

• analytical, technical, and administrative work in the installation of new and existing personal computer hardware and software; 
• diagnoses and resolves problems in response to customer reported incidents; 
• works with end users to determine types of hardware and software required; 
• installs new hardware and software and maintains existing components; 
• trains end users in the use of equipment and software;
•  performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; 
• assists end users in the piloting of new technologies,
• prepares progress reports and evaluates products for compatibility, expandability, and ease of use.

Responsibilities

• Promoting high levels of customer satisfaction within the IT operations by timely issue resolution and proactive communication with the customers.
• Perform daily system/network monitoring; verifying the integrity and availability of all services and key functions.
• User support for Microsoft applications, Google Applications, Salesforce.com, Dropbox. PC hardware, printers and mobile devices.
• Installing and configuring software and hardware operating systems and applications;
• Virus protection maintenance, updates to Antivirus software definitions, subscriptions, programs, procedures, and recovery when required.
• Printing support to local and network printers and printer maintenance.
• Supporting the roll-out of new applications, supporting customers in adapting to new systems and gathering customer feedback.
• Prepare reference materials for users by writing operating manuals for new software and hardware applications.
• Coordinate training for new staff for all software and hardware applications
• Maintain an inventory of all company computer hardware and software applications.
• Provide applications programming support for in-house software development projects

Requirements

Academic & Professional Qualifications
 

The successful candidate will possess a Bachelor of Science in Information Technology, Information Systems or related field
 

Certification in related fields is a plus.

Technical Skills and Experience

• Experience with desktop operating systems including Windows and Mac OS X
• Experience with network configuration, utilization review and performance monitoring.
• Experience in working in SaaS environments.
• Customer and business support experience
• 2 years’ experience working with Microsoft Applications, Salesforce.com and Google Applications
• 2 years’ experience working in Networks Support.

Personal Skills

• Ability to adapt communication style for varying audiences to explain needs and means with clarity and understanding.   
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening, and questioning skills.
• Exceptional customer service orientation
• Strong documentation skills

We offer an interesting and challenging position within a multicultural and dynamic environment, selling a product that makes a significant positive impact, and working with a highly motivated team who is passionate about the cause.

If you are interested, please post your cover letter and CV athttp://www.jobscore.com/jobs/sanergy/list

Deadline for applications is 22nd November, 2013.